Amazon Seller Order Fulfillment Workflow

Overview

This guide provides a comprehensive workflow for processing and fulfilling orders on the Amazon Selling Partner platform, covering everything from order retrieval to customer notification.

1. Retrieve Order Details

`API: Orders API`

Purpose: Fetch comprehensive information about a customer's order

Key Endpoints:

getOrder

getOrderItems

Workflow Steps:

Retrieve Order-Level Details

Capture Order ID

Collect buyer information

Verify order status (e.g., Unshipped, Pending)

Get Order Item Information

Retrieve Product ASIN/SellerSKU

Confirm ordered quantity

Review pricing details

Example API Endpoint:

2. Inventory Availability Check

API: FBA Inventory API or Custom Inventory Management System

Purpose: Validate stock levels and order fulfillability

Key Considerations:

Verify inventory for each order item

Confirm sufficient stock levels

Inventory Validation Process:

Check stock levels per SellerSKU or ASIN using getInventorySummaries

Manage Low-Stock Scenarios:

Generate buyer notifications

Implement backorder procedures

Potentially cancel unavailable items

3. Fulfillment Method Determination

Fulfillment Options

Merchant Fulfilled (MF)

Seller manages entire shipping process

Uses own logistics or Amazon Buy Shipping

Fulfilled by Amazon (FBA)

Amazon handles complete shipping logistics

Inventory stored in Amazon's fulfillment centers

//TODO: Ignore this section(MF)

A. Merchant Fulfilled (MF) Workflow

API: Merchant Fulfillment API

Key Steps:

Retrieve Shipping Services

Use getEligibleShipmentServices

Compare shipping options

Select optimal carrier/service

Shipment Creation

Generate shipping label

Select carrier and shipping speed

Use createShipment endpoint

Order Shipping

Apply generated shipping label

Obtain carrier tracking number

B. Fulfilled by Amazon (FBA) Workflow

API: Fulfillment Outbound API

Key Steps:

Create Fulfillment Order

Use createFulfillmentOrder

Submit order details to Amazon

Request Amazon-managed shipping

Fulfillment Tracking

Use getFulfillmentOrder

Monitor shipment status

Track order progress

4. Shipment Confirmation

API: Orders API

Endpoint: updateShipmentStatus

Required Information:

Order ID

Tracking number

Carrier name (for Merchant Fulfilled)

5. Order Status Update

Workflow Stages

Partially Shipped

Some items shipped

Remaining items pending

Fully Shipped

All order items dispatched

Ready for final closure

6. Customer Notification

API: Messaging API

Purpose: Proactive Customer Communication

Notification Contents:

Shipment confirmation

Tracking numbers

Estimated delivery dates

Comprehensive API Workflow Summary

Order Retrieval

Use Orders API to gather complete order details

Inventory Validation

Confirm stock availability

Manage potential stock issues

Fulfillment Execution

Merchant Fulfilled: Self-manage shipping

Amazon FBA: Leverage Amazon's logistics

Shipment Confirmation

Update Amazon with shipping details

Provide tracking information

Customer Communication

Send detailed shipping notifications

Maintain transparency

Order Finalization

Update internal systems

Close order in Amazon's platform

Amazon Seller Order Fulfillment Workflow

Overview#

1. Retrieve Order Details#

API: Orders API#

2. Inventory Availability Check#

API: FBA Inventory API or Custom Inventory Management System#

3. Fulfillment Method Determination#

Fulfillment Options#

A. Merchant Fulfilled (MF) Workflow#

API: Merchant Fulfillment API#

B. Fulfilled by Amazon (FBA) Workflow#

API: Fulfillment Outbound API#

4. Shipment Confirmation#